SJ Languages

1.1 “Client” refers to the Client or individual who books courses or language tuition services with SJ Languages.

1.2 “Tuition” refers to the language tuition service provided by SJ Languages, including classes, courses, one-to-one tutoring lessons and workbooks.

1.3 “Tutor” refers to Samantha Kelly, the individual who delivers the tuition service, providing instruction and guidance to the Students.

1.4 “Lessons” refer to individual instructional lessons conducted as part of the tuition service, whether in a class, course, or one-to-one setting.

1.5 “Students” refer to the individuals receiving the language tuition support and instruction through our tuition services and courses.

1.6 “Fees” refer to the charges associated with the provision of our tuition services, courses, or products.

1.7 “SJ Languages” or “We/Us” refers to the language tuition company named SJ Languages, providing French and Spanish language tuition and educational services and resources to Clients and Students.

2.1 Definition. 

Group Class refers to group tuition, with other students. As applicable, please refer to the relevant details for your Group Session on our website.This will also explain whether your sessions are online and how to access them, or where they will be held. 

2.2 Thinkific - Online group classes, programmes and memberships

SJ Languages uses the software programme Thinkific to book, manage and invoice all clients and students for online classes. Course material and links to online lessons can be accessed on the student platform using your personalised log-in you will receive upon purchase of a course.

2.3 Class Fees and Payment

Fees vary depending on the group class or programme you are purchasing from SJ Languages. Fees may be adjusted and shall become effective after having given the student 14 days written notice.

All prices that are advertised on our website and promotional literature are correct at the time of booking. SJ Languages reserves the right and discretion to change and amend our prices at any time. Please check the website for the latest offers before you purchase. Once a course is purchased, the cost will immediately be charged.

The Course fee is split across monthly payments with the first month paid at the time of booking to secure a place. Clients can also request to pay in full at the time of booking. 

Group classes and programmes will have set end dates. By registering you or your child for a class or programme, you agree to you or your child attending the course for the length of the class or programme. 

No refund or compensation will be made for non-attendance.

2.4 Cancellation of Lessons by Student

Fees are based upon the Student's undertaking to attend all lessons as stipulated in the class or programme schedule and no discount or refunds shall be given in respect of lessons not attended by the Student or withdrawing from a course.

If you or your child are unable to attend an individual group class, please inform your Tutor as soon as possible. You can catch up with the lesson content using the video replay which will be made available on the online learning platform and available for 4 weeks. If the class is in-person then your Tutor may be able to provide a summary of the content covered or a copy of any resources used. 

2.5 Withdrawal from Course by Client

If you wish to withdraw your child from a course that has already commenced, please notify Samantha Kelly via email at [email protected] and stop your payments. Your child is entitled to attend lessons until the end of the month following the last payment made. For clarity, if your last successful payment is on February 10, 2024, your child can attend lessons and access course materials until March 10, 2024. No refunds will be issued for resources or tuition fees.

If a client has booked and paid in full, no refund will be given as the full course has been booked, and the client can access replays and course materials until the course's conclusion.

For intensive courses, masterclasses, and workshops, fees will only be refunded if a cancellation notice is received by email before the course begins. Refund amounts are as follows: a full refund if the cancellation notice is received 28 days before the course commences, a 50% refund if received between 27 and 14 days before the course commences, and no refund if the cancellation note is received 13 days or less before the course starts. Please note that payments made for taster sessions are non-refundable.

2.6 Cancellation of Lessons and courses by Tutor

If Samantha Kelly has to cancel a group class, event or webinar at short notice for any reason, she will email all registered attendees at the first available opportunity and a notice will be posted on the SJ Languages Facebook page. 

An alternative session will be organised if possible (registered attendees will be notified via email). If this is not possible, Samantha Kelly will produce a recording of the event content within 72 hours of the session’s start time and email it to all those registered for the session. This recording may be shorter than a normal session due to the lack of student interaction.

Every effort is made to run the classes as advertised, but they may be cancelled, rescheduled, or postponed if the course fails to meet the minimum student number required. If the minimum number of students is not met and the group class is cancelled, then Samantha Kelly will contact you to discuss alternative service options. If a suitable alternative is not found, then a full refund will be given.

In the event of any unexpected event or any unforeseen circumstances that hinder, delay, or lead to cancellations of any session, Samantha Kelly will not be liable for any costs incurred or repay any monies received.  

This includes but is not limited to, severe weather, fire, flood, Covid-19 and other disease epidemics, strikes, acts of God, war or terrorist activity, government actions, war, and failure of 3rd parties such as venues to provide their services. 

2.7 Late Arrival

Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival or start by the Student.

Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.

The Tutor will always give prior warning if they think that there is a possibility that they will arrive past the agreed time. 

3.1 Definition

Self-study Online courses are courses delivered via the Thinkific platform, available at the courses.sjlanguages.co.uk website. These courses can be made up of a range of learning materials including video tutorials, printables and quizzes.

3.2 Acceptance of Terms

By completing your registration for an Online Course and making a payment, you agree to the following Terms and Conditions:

3.3 Use of Course Materials

All course content, including text, videos, images, and any other materials provided through our online courses, are the intellectual property of Samantha Kelly or third parties used under permission granted to Samantha Kelly trading as SJ Languages. Use of materials is restricted to registered individuals for the online course or as approved by Samantha Kelly. Unauthorised distribution of materials will result in immediate revocation of access. Except as expressly stated herein, nothing in these Terms will be considered as a licence in or under such Intellectual Property Rights and you agree not to sell, licence, modify, copy, reproduce, transmit, adapt, unless authorised by Samantha Kelly.

3.4 Use of Third-Party Materials

In some instances, our courses may include materials obtained from third parties, and these materials are subject to the respective third-party terms and conditions. You agree to comply with any additional terms and conditions provided by such third parties.

3.5 Registration and Accounts

To access our online courses, you will be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.6 User Conduct

You agree not to use our online courses for any unlawful or prohibited purpose. You may not interfere with the proper functioning of the courses, and you must not attempt to gain unauthorised access to any part of the courses.

3.7 Payments

Payment for our online courses is required before gaining access. We reserve the right to change our course fees at any time. 

3.8 Cancellations and Refunds

Our cancellation period is 14 days. Any purchase cancelled within 14 days of payment will be eligible for a refund unless you have started the course and/or accessed any downloadable content.

Once you begin the course, you are no longer eligible for a full refund, even if you ask for a refund within 14 days of payment.

Once a course has been redeemed, we cannot grant a refund.

All refund requests should be sent to [email protected]

Any refund will take up to 30 days to process.

3.9 Responsibility for Loss

Registrants are responsible for their actions during the course and indemnify SJ Languages from liability resulting from their actions or breach of terms.

3.10 Promotional Offers

Discounted offers are at SJ Languages' discretion, subject to change without notice. Customers are responsible for verifying coupon codes. SJ Languages is not liable for missed discounts due to incorrect code application.

3.11 General Disclaimer and Rights

SJ Languages is not responsible for the accuracy of reference materials or linked content. SJ Languages reserves the right to deny access to individuals not agreeing to these terms.

3.12 Course Management System Access

Unauthorised access or use of robots or devices to compromise security controls is prohibited. Reproduction or alteration of content without prior written permission is not allowed.

3.13 Termination of Access

We reserve the right to terminate or suspend your access to our online courses at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users of the courses, us, or third parties, or for any other reason.

3.14 Disclaimer of Warranties

Our online courses are provided on an "as-is" and "as available" basis. We make no warranties, either expressed or implied, regarding the content, accuracy, or reliability of our courses.

3.15 Limitation of Liability

To the fullest extent permitted by applicable law, SJ Languages shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

4.1 Definition

Refers to tuition where a tutor works with a Student in a one-to-one or one-to-two setting, either face-to-face or online.

4.2 Booking and Payment for ad-hoc and short term private lessons.

Pay as You Go lessons are booked via SJ Languages Calendly page. 30 minute and 1 hour sessions available. A booking link will be sent to you upon enquiry.

4.3 Booking and Payment for packages of lessons and long-term tuition.

Upon confirmation of availability for the desired date and times for tutoring, we will send you the link to our booking page to complete registration and payment.

Students have the option to pay in full at the time of booking or split the cost across monthly payments with the first month paid at the time of booking to secure a place.

SJ Languages uses the software programme Thinkific to book, manage and invoice all clients and students for tuition. 

Through this system, you will be able to find a record of your booked lessons and keep a history of your invoices and payment receipts. 

4.4 Cancellation of Lessons by Student

The cancellation period is 48 hours, given in writing by email to [email protected].  

All lessons are non refundable and no refunds for rescheduled or missed lessons will be made. 

If 48 hours' notice is given, the cancelled lesson will be credited to the following month/term/block of sessions or rescheduled to another time that is convenient for both you and the tutor. The session is charged as taken if less than 48 hours' notice is given. Lessons and tailored tutoring services take a long time to prepare and will often be organised in advance. If for any reason you need to reschedule an agreed lesson, the Tutor Samantha Kelly is happy to do so, subject to availability at a date/time that is mutually convenient to both tutor and student, when at least 24 hrs notice has been given as above.

Repeated Cancellations – Samantha Kelly reserves the right to withdraw tuition for repeated cancellations and/or no-shows.

In a possible situation where the student has an infectious illness (such that they would be expected to stay away from their place of education/work) or is unable to travel to the lesson venue. No face-to-face lesson will take place in that case, but an online lesson will be offered as a substitute. Samantha Kelly is under no obligation to provide an alternative lesson slot for any reason.

4.5 Termination policy: One-to-One Tuition will continue until a mutually agreed termination date, subject to 14 days' notice on either side. Both parties reserve the right to terminate lessons should they no longer be considered beneficial to the student. All sessions will still be delivered as arranged during the two-week notice period. This will allow us to wrap up any topics we are a part way through covering.

4.6 Cancellation of Lessons by Tutor for one-to-one/pair tutoring:

If Samantha Kelly chooses to cancel a tutoring session, then all monies paid for that session to Samantha Kelly will be refunded or can be credited to the following month. In this circumstance, Samantha Kelly will not be liable for any other expenses incurred by the client, including but not limited to travel costs, etc.

In the event of any unexpected event or any unforeseen circumstances that hinder, delay, or lead to cancellations of any session, Samantha Kelly will not be liable for any costs incurred or repay any monies received.  

This includes but is not limited to, severe weather, fire, flood, Covid-19 and other disease epidemics, strikes, acts of God, war or terrorist activity, government actions, war, and failure of 3rd parties such as venues to provide their services. 

4.7 Late Arrival

Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival or start by the Student.

Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.

The Tutor will always give prior warning if they think that there is a possibility that they will arrive past the agreed time. 

4.8 Student progress and parental involvement

It is the client's/parents/carer's responsibility to provide any additional information they feel is important to tuition (for example medical conditions/special education needs etc.) 

For students under the age of 18, parents/carers are welcome to join the tutoring session at the beginning or end of the lesson for feedback. I do not provide written progress reports.